CANCELLATION / RESCHEDULING POLICY

We strive to accommodate our clients to the best of our ability.

All of our appointment confirmations are sent via text or email. Please honor your appointment. If you must cancel or reschedule please do so at least 24 business hours* before your appointment time to avoid a cancellation fee. * ex)10:00AM appointments must be cancelled 24 business hours in advance by 2:00PM the previous day, not 4:00AM on the day of the appointment.

A credit card is required to hold alll appointments at iLASHrx. If you choose not to provide your credit card information, we will not hold your appointment. A fee of 50% of your service will be charged as a cancellation fee to the credit card on file for each appointment that is cancelled less than 24 business hours before the appointment time. **NO EXCEPTIONS**

No-shows will be billed for the full (100%) amount for the appointment.

Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.

All appointment cancellations must be made & confirmed via telephone or text. Email are not accepted.

Call now! 904-863-5113

POLICES AND PROCEDURES- LATE ARRIVALS: We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results. It is not necessary to arrive more that 10 mins early to appointments. While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.

Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.

REFILLS: Refill services on work that was not done at iLashrx  is Welcome– If you currently have lash extensions from another business, you may be asked to have them removed before receiving your first new set with us, given the quality and condition of the lashes. This is to avoid the risk of mixing different adhesives and materials from work done in other salons. A removal fee will be charged for clients that come in with lash extensions that were not applied by iLashrx.

PAYMENT/GRATUITY: We accept Cash and all major credit cards , except American Express.

Gratuities are accepted in Cash only. A 20% gratuity is recommended for any service you have, and tips are genuinely appreciated for the full (pre-discounted) value.

Pay Your Professional

You can pay your professional automatically via a credit card on your account. When your appointment is finished, your pro will be able to check the appointment out themselves and you’ll be good to go! If you’d prefer to pay in cash, just let your pro know before your appointment and they will handle it from there.

Adding a credit card when you book:

– When you book a service, your credit card information is stored in your profile.
– Professionals can manually charge your card on file after the appointment.
– If you pay CASH, your pro needs to “check out” the appointment as CASH.

PLEASE NOTE:
– If your professional has a No-Show/Late Cancelation policy, you may be charged if you attempt to cancel your appointment within 24 hours of your appointment time.
– To prevent this, ensure that you cancel your appointment through the app with more than 24 hours notice.

What is Automatic Checkout?

1. If your stylist uses automatic checkout, your card will be automatically charged after your appointment is complete.
2. Tipping* happens separately:
   You’ll receive a text notification to adjust your tip amount. Otherwise, you will be charged for the default tip in your account settings.

*Default tips are set to 20% in autopay unless you adjusted in your settings. If you prefer to pay with CASH, tell your professional immediately prior to service.